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Improving Quality and Performance: Concepts, Programs, and Techniques | |||||
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Rok: 1994 Anotace"Improving Quality and Performance: Concepts, Programmes and Techniques" provides health care managers and quality improvement coordinators with a practical, research based guide to understanding and implementing quality improvement programmes. Rich with insight and examples, this text is divided into two parts. Part 1 addresses the building blocks of improving quality in organizations and features chapters describing quality improvement concepts, programmes, tools and techniques as well as the effects of QI on various team members. Part 2 applies the principles of quality improvement through practical examples and actual cases describing various aspects of programme development and implementation in a wide range of organizations including those that began a total quality commitment several years ago and those that are just beginning the process. Dostupné zdroje
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